Got Questions? We've Got Answers!

How will I receive the items in my monthly subscription?

We will ensure your weekly activities, monthly newsletter, and bonus item are delivered to the email you provided to us when signing up. If you do not see our emails, please be sure to check your junk mail and spam inboxes.
What payment methods are accepted for subscriptions?

We accept credit card payments, Google Pay, Apple Pay, and PayPal for subscription purchases. You can choose the payment method that is most convenient for you during the checkout process.
What if my child ages out of the age band?

If your child ages out of the age band, you can change your subscription in two ways: Cancel your current subscription and start a new subscription. Email us at support@beyondthescreenfamilies.com and let us know you'd like the next age band and we will do the switching for you!
How can I access the community features on the website?

To access the community features, you need to subscribe to our services first. Once you have an active subscription, create an account, log in, and enjoy the community benefits such as joining discussions, sharing ideas, and connecting with other members.
How do I cancel my subscription to Beyond The Screen Families?

Canceling your subscription to Beyond The Screen Families is straightforward and hassle-free. Simply log in to your account on our website and navigate to the "Account Settings" section. From there, select "Subscription" and click on "Cancel Subscription." Follow the on-screen prompts to confirm your cancellation. If you encounter any issues or need further assistance, please contact our customer support team at support@beyondthescreenfa.com. We’re here to help and ensure your experience with us is smooth and satisfactory. By canceling your subscription, you will no longer receive our monthly curated emails at the start of the next monthly cycle. We hope you enjoyed your time with Beyond The Screen Families and look forward to welcoming you back in the future.